FAQ
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How do I place an order?
Orders are placed through our website. Simply select your items and complete checkout.
When do orders close?
Orders close at 6pm on Thursday each week, unless sold out earlier.
Can I cancel my order?
Sure! However it must be before orders close at midday on Thursday.
When are orders delivered?
Deliveries are made on Saturday mornings within Yanchep.
Do you offer pick up?
At this time, orders are available by local delivery only.
Is there a delivery fee?
Orders over $20.00 are free, orders under $20.00 will incur a $5.00 fee.
Why is there nothing available for weeks at a time?
I currently work abroad as a chef so this is a side project for now!
Do you offer gluten free options?
All of our breads are made using wheat flour, so unfortunately we are unable to cater for those with gluten intolerance at this stage.
Where is the Allergen information?
Allergen information is provided on each product page to help you make an informed choice.
While every care is taken to minimise cross-contact, all products are prepared in the same kitchen and we cannot guarantee that any item is completely free from traces of allergens.
How should I store my bread?
Bread is best enjoyed on the day of delivery. Store at room temperature in a bees wax linen bag, paper bag or bread box . For longer storage, slice and freeze in a ziplock - great for toast!
You can also freeze in half or whole pieces, defrost on the bench and refresh in the oven at 170 degrees celsius for about 12 minutes, this will bring a nice crust back. Cool until just warm and slice.
Why does my bread look a slightly different to the image online?
As each loaf is handcrafted and stone-baked, slight variations in shape, colour, and appearance are a natural part of the baking process and make every loaf unique!
What happens if an item sells out?
All products are made in limited quantities. Once sold out, they will no longer be available for that week's bake.
If you have a different question?
Please email me! baked@jambakehouse.com.au